Privacy Policy

The Institute of Trades Professionals ("ITP", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information do we collect

We may collect personal information, including 
  • Name
  • Email address
  • Phone number
  • Business or trade details
  • Any information you provide through forms on our website. 
Since ITP is a training provider, we may also collect information required to administer enrolments, training programs, assessments, certifications, coaching services, and participant support.
This may include: 
  • enrolment records
  • attendance
  • assessment submissions
  • quiz and examination results
  • course progress
  • coaching participation
  • learner feedback
  • communications relating to your participation in our programs.
We also collect technical data, such as IP addresses, browser types, and site usage, through analytics tools and cookies.

2. How we collect it

We collect information directly from you when you:

  • Complete an enquiry form
  • Download a resource or guide from our website
  • Subscribe to communications
  • Contact us by phone, email, or other means

Our website includes forms for both downloadable resources and enquiries. When you submit these, your details may be added to automated email sequences that send you related information, resources, or updates.

3. Why we collect your information

We collect personal information so we can provide our services, respond to enquiries, deliver requested resources, administer our training programs, issue and verify certificates, monitor learning progress, provide coaching, communicate with you, improve our website, and comply with legal obligations.

4. How we use your information

 We use your personal information to:

  • Respond to your enquiries
  • Deliver requested resources or downloads
  • Send you relevant communications, updates, and marketing about our programs and services
  • Improve our website and services
  • Meet legal and regulatory obligation

5. Marketing communications

If you provide your details through our forms (paper or digital), we may send you marketing communications relevant to your interests and the reason you contacted us. Every marketing email includes an unsubscribe link, and you can opt out at any time. Once you unsubscribe, we will stop sending marketing communications to you, though we may still contact you for non-marketing purposes where necessary.

6. Disclosure of your information

We may share your information with trusted third-party service providers who help us operate our business, such as email marketing platforms, analytics providers, and hosting services. We require these providers to protect your information and use it only for the purposes we specify. We do not sell your personal information.

7. Data storage, security, and retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored on secure servers or with third-party providers, some of which may be located overseas. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Learning Activities, Community Space, and Session Recordings

As part of delivering our training programs, we record live coaching sessions or online meetings for educational purposes. These recordings may include your name, voice, image, or contributions and may be made available to participants enrolled in the relevant program.

Information you voluntarily submit through discussion forums, community spaces, collaborative activities, or course comments may be visible to other authorised participants within the relevant program.

9. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience and understand how the site is used. You can control cookies through your browser settings.

10. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us using the details below.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this Policy

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted immediately on the website, and you are deemed to have accepted the terms of the Policy upon your first use of the website following the alterations.

12. Contact us

If there are any questions regarding this privacy policy, you may contact us at admin@instituteoftradesprofessionals.org